On December 29-30, 2025, the Business Development and Revenue Generation Division of the Faculty of Management Sciences organized the Modern Professional Barista & Café Service Training workshop, "Creating Customer Experiences with Professional Service and Quality." Associate Professor Dr. Chutima Klaysung, Dean of the Faculty of Management Sciences, presided over the opening ceremony. Also present were Associate Dean Dr. Jeeraphan Chanvichean (Business Development and Revenue Generation), who gave the report, and Associate Professor Dr. Nattapong Techaratanaset (Research and Academic Service Development Vice Dean). The workshop featured Mr. Setthichai Sujaritta and Ms. Kornit Chiranyavivat from NL Coffee as speakers, providing knowledge on the role and mindset of modern professional baristas: Experience Maker, Service Mind, image and etiquette; and professional service: Modern Café Customer Journey (welcoming, taking orders). The program included menu introductions, basic coffee and beverage quality (coffee beans, standard menu items, shop recipes and consistency), front-of-house operations and teamwork (POS, queuing management, hygiene and team workflow), and workshop activities on customer greeting, order taking and menu recommendations (role-playing from real-life situations), preparing 6 standard beverages and beverage quality control, queue management, working during peak hours and teamwork, handling customer complaints, and service recovery. Students from the Human Resource Management and Service Business Management programs participated in the project at the ACTIVE HYFLEX LEARNING ROOM, Building 57, 1st Floor, Faculty of Management Sciences.

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